Orders
How do I place an order?
Browse our collection, choose your preferred product, select the size and color (if applicable), customize it if available, then proceed to checkout.
Can I change or cancel my order?
Yes, but only if your order has not entered production or been shipped. Contact us as soon as possible, and we’ll do our best to assist.
Can I customize my order?
Yes. We offer customizable products such as jerseys and selected apparel. Please ensure all customization details are correct before placing your order.
Shipping & Delivery
How long does it take to receive my order?
Ready-to-wear items: Processed within 1–3 business days.
Customized items: Processed within 3–7 business days.
Delivery times vary depending on your location.
Do you ship nationwide?
Yes. We currently deliver across Nigeria.
Do you offer international shipping?
International shipping is not available at the moment, but we’re working to expand our delivery options.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery location and the items in your order.
How can I track my order?
Once your order is shipped, we’ll send you tracking information (where available) via email, SMS, or WhatsApp.
Returns & Refunds
What is your return policy?
We accept returns for damaged, defective, or incorrect items. Requests must be made within 48 hours of delivery.
Can I return a customized item?
Customized or personalized products cannot be returned or exchanged unless they arrive damaged or we made an error.
When will I receive my refund?
Approved refunds are processed using your original payment method. Processing times may vary depending on your payment provider.
Products
How do I choose the right size?
Please refer to our Size Guide before placing your order. If you’re unsure, contact our support team for assistance.
Are your products true to size?
Yes. Our apparel is designed to fit according to the measurements provided in our Size Guide.
Will the print fade after washing?
Our products are made using premium-quality printing methods. To maximize durability, follow the care instructions included with your order.
How should I wash my apparel?
Wash inside out with cold water.
Use mild detergent.
Do not bleach.
Avoid tumble drying on high heat.
Iron inside out and avoid ironing directly on the print.
Payments
What payment methods do you accept?
We accept secure online payments through our supported payment gateways. Cash on Delivery may be available in selected locations.
Is my payment secure?
Yes. All payments are processed through trusted payment providers using industry-standard security measures. Veiltorn does not store your card details.
Customer Support
How can I contact Veiltorn?
You can reach us via:
Email
WhatsApp
Contact Form
Social Media
How quickly do you respond?
Our customer support team typically responds within 24 business hours.
General
What makes Veiltorn different?
Veiltorn creates premium apparel designed with purpose. We combine quality craftsmanship, timeless style, and meaningful designs that inspire confidence and conversation.
Do you offer bulk or corporate orders?
Yes. We provide bulk orders for businesses, schools, churches, sports teams, events, and organizations. Contact us for a custom quote.
Do you restock sold-out items?
Some products are restocked, while others are limited editions. Follow us on social media or subscribe to our newsletter for updates.
Can I become a Veiltorn ambassador?
We’re always looking to collaborate with creators and community members who align with our brand. Reach out to us through our Contact page for partnership opportunities.
This FAQ is comprehensive enough for most apparel stores while reflecting Veiltorn’s premium brand positioning. It should answer the majority of customer questions and help reduce support requests.